01
Fixed-price audit
XenoForm Scan
We map where your staff's hours go and hand you a digital team roadmap with an ROI estimate.
- Process walkthrough with your staff
- Ranked list of teams to deploy
- Cost and payback for each one
Support team
Support that never sleeps.
Your support team answers questions, processes refunds and tracks orders around the clock, so your staff can focus on product and growth.
Support team
LIVE
- Customer asks where order #4821 is
- Order found, carrier tracking pulled
- Delay spotted, customer updated with new date
- Resolved. No ticket left for the morning
Sample team activity, for illustration
Where the time goes
Sound familiar?
The work that keeps e-commerce and retail teams busy, and away from the work only they can do.
- Support tickets pile up overnight and on weekends
- Refunds and returns eat hours of manual back-and-forth
- Inventory and order data drift apart across tools
Your lead team
Meet your support team.
It joins your business, works inside the tools you already use, and hands anything that needs judgment to a person.
What it does
- Answers order, shipping and sizing questions in seconds
- Processes returns and refunds inside the rules you set
- Sends tracking updates before customers ask
- Syncs orders and stock between your store and your systems
- Hands tricky cases to a person with the full history attached
How it works
From scan to live team.
We start with a Scan of your operation, Forge your team on your real workflows, then run it in Orbit every month.
02
Build and launch
XenoForm Forge
We design, build and connect your digital team to the tools you already use, then launch them live.
- Built on your real workflows
- Connected to your CRM, inbox and calendar
- Human approval steps where they matter
03
Managed monthly
XenoForm Orbit
We run, monitor and train your digital team every month, and ship new skills as you grow.
- Monitoring and fixes
- New skills shipped every month
- A clear monthly report on output
XenoForm Lab Hands-on training so your staff knows how to work alongside its digital team.Add-on to any plan
Other industries
Put your support team to work.
In 30 minutes we show you the three teams your business should deploy first, what each one would do, and what it would save. Free, and no obligation.
Get your Digital Workforce Plan
Free 30-minute session. You keep the plan.